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Verloop.io is a Conversational AI platform primarily designed to streamline and automate customer support. Its main function is to deliver customer support experiences that are both automatic and gratifying for the client. The platform’s core components include Conversational Intelligence, Reports & Analytics, Agent Assist, Channels, and Integrations. Verloop.io implements conversational intelligence to facilitate meaningful conversations that lead to actionable outcomes. This is supplemented by robust reporting and analytics to evaluate and optimize the performance of these interactions. An important functionality of Verloop.io is its Agent Assist feature which equips agents with tools to enhance customer interactions. The platform also allows seamless integration with various channels including websites, WhatsApp, mobile apps, Facebook, Instagram, and Voice AI. Moreover, it offers specific solutions tailor-suited to various industries including e-commerce, banking, travel, real estate, logistics, insurance, foodtech, edtech, and telecom. Apart from customer support automation, Verloop.io is also built for aiding customer engagement, retention, and loyalty.
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