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Insync is an advanced AI tool designed to assist in efficient customer support and management processes, particularly beneficial for mid-market and enterprise businesses dealing with rapid user growth. The core service utilizes an AI chat tool that delivers consistent customer experience across various touchpoints. The system is capable of reducing support costs and driving sales through an automated process.nnIt is designed to require little to no build or implementation effort from the client side. The company takes care of the design, building, deployment, management, and optimization of custom AI chatbot solutions which are offered for launch in a rapid time frame, taking the burden off clients’ teams. Seamless integration regardless of a business’s backend systems is assured. nnA critical feature is the intent analysis and intent training which focus on conversational AI capability. These features make the AI chat tool adaptive as products, customer experiences, and business processes change.nnIn addition, the tool provides real-time analytics and robust reporting capabilities, allowing businesses to get insights into their customer interactions and effectiveness of their support functions. Also, it provides an integrated, resilient system with negligible impact on a client’s existing support team operations. The system prioritizes privacy and security, claiming to be Soc 2 compliant and doing rigorous data protection, including a policy not to store personally identifiable information (PII).
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