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Hyperlight is an AI tool designed to automate customer support operations. It offers enterprise-grade AI agents that are capable and empathetic, meaning they can interact with customers intelligently and in a way that understands their needs. The tool allows for communication across voice, chat, and email, replacing traditional chatbots.One of the strengths of Hyperlight is its reliability and capability. The AI agents are deeply integrated into support systems, enabling them to navigate like humans. They provide personalized and empathetic responses, making the interaction feel human, which customers appreciate.Hyperlight emphasizes scalability, with a fleet of agents that can meet any support volume. It also offers customization for different industries, including e-commerce, financial services, and insurance. For e-commerce, the AI agents can check orders, process returns, and recommend items. In financial services, they assist with managing cards, billing, and product recommendations. In the insurance sector, the agents help customers file claims and explain complex coverage policies.The tool is developed by a team with strong backgrounds in computer science and related fields, with members who have worked on research and engineering projects at prestigious institutions like Yale, Instagram, Snorkel AI, and Actively.Hyperlight aims to drive efficiencies in customer support operations and offers a way to enhance support across industries.
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