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Answerly is an AI-based chatbot solution designed to enhance customer interactions in businesses. The platform allows users to create a personalized AI assistant with a unique name and character that reflects the brand ethos. This assistant can engage in interactive conversations with visitors, providing a more personalized touch to customer interactions. The AI assistant utilizes a Knowledge Hub where information about the business is stored, enabling it to adapt and learn to serve customers more effectively. Users can train their chatbot with this Knowledge Hub, streamlining its responses and understanding of the business. In situations where the chatbot cannot address a visitor’s questions, a built-in contact form ensures that the query is sent directly to the business’s inbox for a seamless support experience. Conversation history is stored and can be used to identify frequently asked questions, customer concerns, and areas for improvement. Answerly also boasts an array of features such as Answers with Pictures or Links, Widget and Assistant Customization, Workspace Collaboration, Webhooks, Chatbot SDK, and Instant Embed capability, offering a versatile chatbot solution for any business.
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