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Supermoon is an E-commerce and customer service communication management software that assists businesses streamline their customer support operations. It facilitates in building enduring customer relationships and saving time. Essential to its operation are features like a shared inbox where a team can access all customer requests from a single hub. It also integrates with Shopify to provide relevant customer information right in the software. Supermoon uses AI-driven features to enhance the customer services and internal team communication. These include AI Smart Replies which generate personalized responses maintaining a consistent tone and correct grammar. The software also aids in a more manageable team chat by reducing the number of channels and unnecessary conversations. A unique feature of Supermoon is its AI-powered message summaries that replaces meaningless subject lines, improving replies, and granting increased insight into the inbox contents before reading entire messages. Moreover, it comes with sentiment detection feature where it uses AI to analyze the tone in messages helping users to swiftly prioritize their inbox. This ensures the immediately critical or urgent messages are handled promptly.
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