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Maisie is an AI-powered e-commerce chatbot, designed to operate 24/7 and automate different aspects of customer engagement. It offers automation solutions that support conversions, customer service, list building for emails and SMS, as well as social commerce. Its conversion features include personalized product recommendation quizzes aimed at promoting sales. In the domain of customer service, Maisie provides automated replies to customer queries, mitigating the workload of customer service teams. With list building, Maisie helps accelerate the growth of opt-in email and SMS subscriber lists. Social commerce is supported through the platform’s integration capabilities, allowing businesses to sell products through Instagram, TikTok, Facebook, and more. Additionally, Maisie makes it possible to transfer chats to human agents for a more personal interaction. The platform is equipped with AI capabilities for handling pre-sales queries giving automatic responses and product recommendations. It allows the customer to carry out real-time order status checks, gives contextual discounts & offers, and helps in customer list building with its smart conversational opt-ins. Maisie aims at improving customer satisfaction by providing instant responses to queries and fostering a better customer journey. These features ultimately assist in driving conversion rates, reducing customer support tickets, and promoting deeper customer relationships.
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