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BoldDesk by Syncfusion is a comprehensive help desk software aimed at enhancing customer service. It offers an extensive list of features that encompass various aspects of customer support. For managing customer queries, BoldDesk provides an efficient ticketing software. It facilitates an end-to-end ticketing system, allowing support teams to track and manage queries robustly. The software also includes a Knowledge Base Software that acts as a self-service repository of information, enabling customers to find solutions independently. To maximize the efficiency of your support team, BoldDesk comes with an automation feature. This feature can automate repetitive tasks, saving valuable time. Task management is another key feature, enabling users to create and manage tasks associated with resolving a ticket.Flexibility is offered through customization features. Users can tailor the help desk software to more specifically meet their business needs. This stretches to a fully customizable customer portal fitting your business requirement. Reporting features allow metrics measurement and analysis from your help desk deployment, and integration capabilities make it easy to combine BoldDesk with other favourite applications.For the developer friendly, BoldDesk offers flexible APIs and webhooks to aid in building exactly what is needed. The software also presents comprehensive resources that include tutorials, How-to videos as well as a support portal for dedicated support. BoldDesk seeks to accommodate various team sizes with different packages for startups, small businesses, and enterprises, each with features designed to provide support appropriate to the respective size and needs of the organization.
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