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Ajent is an AI-powered support agent that automates up to 80% of first-line support tasks. It enables companies to save time and resources, allowing them to focus on growing their businesses. With Ajent, customers can receive assistance from an always-on support system, ensuring that they never miss out on opportunities. The tool offers fast response times, aiming to answer customer questions within 5 seconds. In cases where Ajent cannot resolve an issue, it automatically transfers tickets to the appropriate team members for further assistance. This efficient problem-solving process leads to higher customer satisfaction and loyalty. Ajent prioritizes data security by being GDPR compliant and utilizing encrypted vector databases on European servers. It retains ownership of customer data and only transmits relevant information to answer user requests. Knowledge automation is a key feature of Ajent, as it compiles content from an organization’s existing help documentation and helpdesk system to generate accurate and concise answers to customer inquiries. It continuously learns from past interactions, improving its responses over time. Ajent supports multiple language models (LLMs) such as Davinci, ChatGPT, and Cohere, enabling customization of the support agent to meet specific customer needs. It can provide support in users’ native languages, even if the documentation is not available in that language. By analyzing past chats, Ajent identifies areas for improvement, creating a feedback loop that refines and enhances its responses. The tool is easy to integrate into web applications, with a lightweight and compatible design that aligns with existing technology. Companies can quickly create and embed their support agent to provide seamless customer support experiences.
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