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NICE CXone is a customer experience (CX) platform that utilizes artificial intelligence (AI) to enhance interactions and relations between businesses and their customers. The platform aims to optimize consumer experiences, reinforce brand value, and promote operational efficiency. It offers three main features: an interaction-centric platform, rich CX capabilities, and AI designed specifically for CX needs. The interaction-centric platform allows businesses to manage customer interactions across multiple channels in one unified space. It runs on a cloud-native architecture which provides a secure and fast-to-deploy solution deployed globally. Rich CX capabilities enable a convergence of channels, data, applications, and knowledge to improve the customer experience at scale. The platform also hosts multiple solutions such as conversational AI for seamless customer self-service, AI-assisted tools for real-time agent guidance and coaching, and analytical insights for continuous improvement. NICE CXone supports multiple industries including healthcare, retail, financial services, and many more.
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