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HelloCall is a conversational AI tool that provides automation for both incoming and outgoing phone calls in your customer contact center. By using a voicebot, HelloCall enables intelligent service availability 24/7, reducing costs and increasing profitability. With HelloCall, you can respond to all your clients’ inquiries promptly, solving their problems and providing assistance. The tool offers features such as call handling, appointment scheduling, call overflow management, self-service information, and common request responses.Additionally, HelloCall allows you to create and manage telephone prospecting campaigns efficiently, enabling you to call and qualify prospects and clients automatically and rapidly without any friction. It offers lead qualification, up-selling, cross-selling, appointment setting, quality surveys, contract validation, and payment collection functionalities.Implementing HelloCall results in improved customer relations, as it enhances the availability and efficiency of your team, regardless of language barriers. It helps to reduce the number and duration of incoming calls for your agents, prevents misdirected calls, and activates handover when calls require added value. Ultimately, HelloCall contributes to higher customer satisfaction and Net Promoter Scores (NPS).As part of the HelloMyBot platform, HelloCall offers quick and easy integration with your business tools, including CRM systems, through APIs for personalized responses. It also supports cross-channel conversations, beginning with a phone call and continuing via messaging. The tool leverages machine learning for continuous improvement and ensures compliance with data protection regulations (GDPR).HelloCall is recommended for call centers looking to streamline processes and support their teams, as well as for advertisers seeking new avenues for generating business. It is suitable for any organization that requires an e-calling solution to conduct call campaigns effortlessly in any language.
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