Our AI Case Studies
Explore how some of our notable AI solutions have transformed businesses across diverse industries.
Enterprise AI Strategy - Health Insurance
One of Australia’s leading healthcare insurers engaged us to review its AI investments and develop a strategic roadmap to scale capability, improve outcomes, and achieve AI maturity.
Our engagement began with a detailed analysis of their past AI initiatives, where we uncovered strong returns but inconsistent delivery. We then mapped out opportunities across operations, marketing, claims, and customer engagement—identifying clear value pools and quick wins.
Using our AI Mastery model, we designed a future-focused operating model, established governance recommendations, and proposed a phased roadmap that aligned AI efforts to business priorities.
Our client now has a clear path to unlocking over $100M in value, supported by a scalable AI delivery model, smarter vendor management, and initiatives that will build confidence in AI across the organisation.
AI for Finance Operations - Transport & Logistics
Kodora worked with a leading national transport and logistics provider to modernise and automate critical finance functions using AI.
By introducing machine learning and automation to high-effort processes like settlements and ledger reconciliation, we helped its finance team reduce manual workloads and improve accuracy across core functions. Our AI-led solutions allowed the business to shift from reactive to proactive financial management.
A proof of concept delivered early in our engagement generated a 4x return on investment, turning a modest $30k pilot into $120k in annual recurring savings. Based on this success, we developed a roadmap targeting further automation with a projected ROI of over $1.1m per year.
Through AI, the finance team now benefits from faster reconciliation, fewer errors, and smarter use of data—unlocking new levels of efficiency and oversight.
Automated Executive Reporting - Financial Services
Kodora supported a financial services organisation to streamline its Executive reporting processes by introducing AI-powered automation.
Previously, reporting was time-intensive and dependent on manual data collection across multiple systems. We developed and deployed an AI-driven reporting solution that automatically extracts, reconciles, and formats financial data into structured reports—ready for Board and Executive review and audit submission.
The result? Reporting time was reduced by over 80%, while accuracy and compliance improved significantly. By eliminating repetitive tasks, analysts could focus on higher-value insights and strategy.
The solution delivered a projected 5x return on investment, freeing up internal resources and improving reporting agility across the business.
AI for Contact Centre - Banking
Kodora partnered with a banking institution to enhance its contact centre operations using a custom AI-powered assistant.
The solution provided real-time access to Product Disclosure Statements, policies, and customer information, helping staff resolve queries faster and more accurately. Integrated with the core banking system and knowledge repositories, the AI assistant significantly reduced manual effort and improved first-contact resolution.
Within weeks, the solution demonstrated measurable impact—reducing average query response times by 40% and improving staff confidence in handling complex questions.
The result: faster service, higher customer satisfaction, and a clear path to broader AI adoption across the organisation.
AI Fraud Detection - Sport & Entertainment
Kodora can develop innovative fraud and cyber defence services using AI and Quantum, representing a fusion of advanced technologies for modern security challenges.
Kodora supported a national sport and entertainment group in exploring how artificial intelligence could improve the performance of its finance function and strengthen its fraud prevention capabilities.
Through focused AI discovery sessions, we identified manual, high-effort processes ready for automation and developed a prioritised list of AI use cases targeting operational efficiency and risk reduction.
The outcome was a practical roadmap aligned to business strategy, including a robust solution for fraud mitigation. With a modest investment, the client gained clarity on where AI could deliver immediate value and where future automation could unlock longer-term savings.
AI Student Reactivation - Education
Kodora partnered with one of Australia’s leading online education providers to re-engage over 500,000 dormant student accounts in their Salesforce CRM using AI-powered outreach.
Kodora developed and deployed an AI solution that integrated with Salesforce and communication platforms, enabling personalised student conversations via email, WhatsApp, and SMS. The AI solution was trained to respond intelligently, guide students back into the sales funnel, and support reactivation efforts.
Within weeks, the solution demonstrated a clear path to uplift revenue, reduce outbound sales efforts, and improve conversion through data-driven engagement. The projected ROI exceeded 3x return over the inital project investment.
