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alphachat is a conversational AI platform targeted at customer service automation. It utilizes Natural Language Understanding (NLU) to deliver tailored answers and improve the efficiency of customer service operations. The platform can be quickly set up and launched, allowing users to serve their customers efficiently and reduce the workload of their agents. It comes with an AI chatbot, pre-trained in all languages, that handles FAQ’s, thereby freeing up the agents time to focus on more complex issues. The bot operates 24/7, offering service in any language and has an intelligent self-service system built-in that uses intent detection to give accurate answers. alphachat also enables users to connect with their CRM and backend data, authenticate users through standard log-in, and trigger custom widget actions on their websites. Despite the platform primarily being trained in English, it boasts the capability to understand and respond in all languages.
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